News

Irish Technology start-up, Joulica, based at NUI Galway’s Innovation Centre has today (4 November 2019) announced that it is launching its revolutionary realtime Customer Experience analytics solution at the Websummit in Lisbon from 4-7 November.

The solution is pre-integrated with the Amazon Connect contact center and Salesforce.com CRM solutions, and uniquely provides realtime customer experience analytics across a broad array of contact center technologies and enterprise data sources.

Joulica’s solution allows its global customers, that include Banks, Insurance providers and Mobile operators, to understand the experience their customers have when interacting with them over the phone, web, mobile, social media and video. By utilising predictive analytics across contact center platforms and other data sources, it is able to break out insights and actions by customer segment, location and demographic, and allows their customers to deliver improvements in realtime.

The launch comes after Joulica announced significant jobs growth earlier in the year, reinforcing Galway’s position as the driving force of Ireland’s Information and Communication Technology industry. The development is supported by the Government through Enterprise Ireland’s Research, Development and Innovation Fund.

Founded in 2016, Joulica has grown rapidly and enjoyed strong commercial success based on its expertise in the Customer Experience domain, realtime analytics and cloud-native software development.

The launch coincides with Joulica establishing a presence in the US with a new office location in New York. Speaking at today’s announcement, Tony McCormack, CEO of Joulica, said: “Joulica has deep expertise in the Contact Center industry and we have combined this with world-class data analytics and cloud-native software skills to bring this unique solution to market. We are launching first on Amazon, given the innovation Amazon Connect and the entire Amazon Web Services (AWS) platform brings to the Contact Center domain. Amazon has given excellent support to Joulica, including access to their Technology partner program and AWS Activate.

“From its inception, Joulica has been fortunate to work with global customers who are at the forefront of the digital transformation revolution. This opportunity combined with a deep understanding of the requirements that Enterprise customers place on high-scale, resilient software solutions gives Joulica a unique edge when it comes to accelerating innovation in large-scale Enterprises.”

Joulica was the winner of the TechExcellence and ITAG Awards in 2019 and were highlighted as the exemplar technology start-up by the Irish Government in their 2019 regional development plan.

The company will be exhibiting at the Websummit in Lisbon and can be found beside the Growth Lounge in the partners’ area.

For more information about Joulica, visit: www.joulica.io.

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